Q: Do you have any MOQ limit?
A: Low MOQ, 1pc is available
Q: Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality.Mixed samples are acceptable.
Q: What do IP Ratings mean?
A: IP Ratings apply to enclosures such as our telephone cabinets. They indicate how the enclosure protects against water and dust ingress, the higher the better.
Q: How to proceed an order ?
A: Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal order.Fourthly We arrange the production.
Q: How can I pay you?
A: Many convenient methods for choose: Paypal, T/T, L/C. And the Alibaba Trade Assurance is suggested, 100% safe for buyer ( buyer can get the payment returned from Alibaba if not receiving the correct goods).
Q: What about the lead time?
A: Normally within 2-5 working days. We have materials in stock for most of hot selling products.And mass production time needs 2-4 weeks for order quantity more than 100 units.
Q: Do you offer guarantee for the products?
A: Yes, we offer 2 years warranty to our products against delivery.
Q: What's the quality standard of your products?
A: CE, FCC, RoHS, ISO9001:2015 certification approved. All materials are in high grade and new. With the strict quality, every phone be thoroughly tested before leaving the factory.
Q: Is it OK to print my logo on the products?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q: Can you produce a product in a color of my choosing?
A: Yes, we can manufacture products in different colors, however there may be minimum quantities or surcharges applicable.
Q: Do you provide an installation service?
A: No, we do not install products, but they are very straightforward to install, please kindly contact us if unsure.
Q: How about the shipping?
A: 1.Send by DHL / TNT / UPS / FEDEX / EMS,3-5days
2.Send by Air: Arrive at destination Airport fast then pick it up by yourself
3.Ship by Sea: Low shipping cost and slow delivery (15 - 30 days)
Q: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new one with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
Choose J&R technology, Choose reliable talks!